Privacy Policy

1. Who We Are

Groupe Domus Services aux immeubles inc. (hereinafter "Domus", "we", "us" or "our") is a Quebec-based company specializing in commercial cleaning, sanitation, and specialized building services. Our head office is located in Quebec, Canada.

2. Personal Data Collected

In connection with the use of our website and contact forms, we may collect the following personal data:

• First and last name
• Email address
• Phone number (if provided)
• Company name (if provided)
• Any information voluntarily submitted through our contact or quote request forms

3. Use of Personal Data

The personal data collected is used for the following purposes:

• Responding to your quote requests or inquiries
• Contacting you in connection with our services
• Sending you marketing communications, only if you have given your explicit consent
• Improving our website and services
• Complying with our legal obligations

4. Consent

In accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Anti-Spam Legislation (CASL), we collect and use your personal data only with your explicit consent, obtained at the time of form submission on our website.

You may withdraw your consent at any time by contacting us at the address provided in Section 9 of this policy.

5. Data Retention

Your personal data is retained only for as long as necessary for the purposes for which it was collected, or as required by law. Generally, we retain contact data for a maximum period of 3 years from the date of last contact, unless you request deletion beforehand.

6. Data Sharing

Groupe Domus Services aux immeubles inc. does not sell, rent, or share your personal data with third parties for commercial purposes. Your data may be shared only in the following cases:

• With our technology service providers (e.g., HubSpot) for CRM management purposes, subject to their own privacy policies
• If required by law or in the context of legal proceedings

7. Cookies and Tracking Technologies

Our website uses cookies for operational purposes and traffic analysis. We use Google Analytics via Google Tag Manager to measure our website's audience.

Upon your first visit, a banner allows you to accept or decline non-essential cookies. You can change your choice at any time by clearing your browser's browsing data.

• Essential cookies: necessary for the proper functioning of the site, they cannot be disabled.
• Analytical cookies: help us understand how visitors use our site (Google Analytics). They are only activated with your consent.

8. Your Rights

In accordance with Law 25, you have the following rights regarding your personal data:

• Right of access: you may request to view the personal data we hold about you
• Right of rectification: you may request the correction of inaccurate or incomplete data
• Right to erasure: you may request the deletion of your personal data
• Right to withdraw your consent at any time
• Right to file a complaint with the Commission d'accès à l'information du Québec (CAI)

9. Contact Us

For any questions regarding this privacy policy or to exercise your rights, please contact us:

10. Changes to This Policy

Groupe Domus Services aux immeubles inc. reserves the right to modify this privacy policy at any time. Any changes will be published on this page with the updated date. We encourage you to review this page regularly.